🛂 Intelligent Passport Inquiry Chatbot

The Problem

The Department of Passports faced high volumes of repetitive public inquiries that consumed staff time and slowed response.

The Solution

Engineered a RAG pipeline in Python that ingests and retrieves official passport data, paired with carefully tuned prompt engineering on the Gemini model to deliver accurate, grounded answers instead of hallucinations.

The Impact

Automated frontline inquiry handling and faster citizen responses — the same architecture now powers the Digital Twin on this portfolio.